RETURN & EXCHANGE

In case of missing item / wrong item shipped: it is required to provide us a full unboxing video - UNCUT, from unsealing of box / pouch, unwrapping the bubble wrap til the checking of items, for us to review and investigate.

For us to accept the return, product should be sealed and is the same condition as received.

LIMIT OF LIABILITY

Korean Craze is not liable to the following:

• Any production damage or incomplete inclusion from manufacturer
• Pre-order benefits may run out of stock due to limited production. We will follow first to pay basis.
• Any human errors, faults, damage or delay caused by suppliers
• Delays of arrivals or ship out due to acts of nature or any other unforeseen events
• Any loss, delay or damage caused by mishandling of 3rd party couriers (international/local)
• Returned parcels due to wrong information of customer details or no one to receive

Order/s cannot be cancelled, returned or refunded for the above situation.